Frequently Asked Questions

HOW DO I GET STARTED?

Getting started is easy. Just click “Consult with a doctor,” complete a medical questionnaire, have your consultation, and if appropriate, you’ll receive a prescription. Once you receive your prescription, you’ll receive texts from PearConnect and Truepill Pharmacy walking you through the rest of the process.

HOW DOES THE ONLINE CONSULTATION PROCESS WORK?

After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.

Next, one of our Doctors or Nurse Practitioners will conduct an audio, video, or digital consultation. He or she will review the medical information you provide to determine whether a prescription is appropriate for you. If approved, you’ll receive texts from PearConnect and Truepill Pharmacy walking you through the rest of the process.

WHY DO I HAVE TO FILL OUT A MEDICAL QUESTIONNAIRE?

To make sure Somryst is right for you, we’ll have you fill out a quick questionnaire about your insomnia. This will help your doctor make a more informed decision about your treatment.

WHAT IS THE DIFFERENCE BETWEEN AUDIO, VIDEO, AND DIGITAL CONSULTATIONS?

All states require some interaction between a Doctor or Nurse Practitioner and patient in order to prescribe medication. However, regulations governing the type of interaction or consultation differ from state to state. Depending on your state, you will be required to have an audio, video, or digital visit with a Doctor or Nurse Practitioner.

AUDIO CONSULTATIONS

If your state requires an audio consultation, you will be directed to schedule an audio visit by choosing from a list of Doctors or Nurse Practitioners who are licensed in your state.

You will receive a confirmation email with a link to join the audio visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click ‘Begin Scheduled Visit’. Once you have logged in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. In some cases, you may receive a call from 480-707-4556. The Doctor or Nurse Practitioner will review the medical information you provided, verify important medical information, and address any specific questions you may have. 

If you need to reschedule, you can do so by going to Order History and clicking ‘Reschedule’ to select a different date and time. If you have any questions or issues, please contact us.

OFFICE HOURS FOR AUDIO CONSULTS:

MON – FRI: 5 AM – 7 PM Pacific Time
SAT – SUN: 5 AM – 4 PM Pacific Time

The Doctor or Nurse Practitioner will attempt to reach you at least 3 times before declining your order.

VIDEO CONSULTATIONS

If your state requires a video consultation, we will direct you to schedule a brief visit with one of our Doctors or Nurse Practitioners. Our site uses secure, private, high-quality streaming video between you and our licensed Doctors and Nurse Practitioners. After completing the checkout process, you will be directed to schedule a video visit by choosing from a list of Doctors and Nurse Practitioners who are licensed in your state. 

 

You will receive a confirmation email with a link to join the video visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click ‘Begin Scheduled Visit’. Once you have logged in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. The Doctor or Nurse Practitioner will review the medical information you provided, verify important medical information, and address any specific questions you may have. 

 

If you need to reschedule, you can do so by going to Order History and clicking ‘Reschedule’ to select a different date and time. If you have any questions or issues, please contact us.

 

OFFICE HOURS FOR VIDEO CONSULTS:

 

MON – FRI: 5 AM – 7 PM Pacific Time

SAT – SUN: 5 AM – 4 PM Pacific Time

WHAT TECNICAL REQUIREMENTS DO I NEED TO HAVE A VIDEO CONSULTATION?

Use your PC, iPhone, Android, iPad, tablet, or another mobile device with a camera and microphone.

Note: If your state requires a video consultation, you must complete it for your prescription to be processed. If you have any questions or issues, please contact us.

WHAT BROWSER SHOULD I USE?

Your visit with a Prescriber happens in a web browser. For the best experience possible, we recommend using the following browsers.

  • MAC OS: Safari is recommended, Chrome and Firefox are also supported
  • iOS: Safari is the only browser supported on iOS
  • WINDOWS: Chrome is recommended, Firefox and Edge are also supported
  • ANDROID: Chrome is recommended, Firefox is also supported
TROUBLESHOOTING CAMERA & MICROPHONE PERMISSIONS

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

MAC OS

Safari is recommended

  • Upper-left top menu > Safari > Preferences > Websites tab
  • In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
  • In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
  • Close the Preferences panel to save changes. 

Chrome

  • Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site
  • Camera: ‘Ask’ or ‘Allow’
  • Microphone: ‘Ask’ or ‘Allow’

Firefox

  • Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
  • Camera: open dialog, find this website, ‘Allow’
  • Microphone: open dialog, find this website, ‘Allow’

iOS

Safari is the only browser supported on iOS

  • Settings App > Safari > scroll down to ‘Settings for Websites’…
  • Camera: ‘Ask’ or ‘Allow’
  • Microphone: ‘Ask’ or ‘Allow’

WINDOWS

Chrome is recommended

  • Stacked dots menu in upper right > Settings > Advanced > Content Settings…
  • Camera: ‘Ask before accessing’
  • Microphone: ‘Ask before accessing’

Firefox

  • Gear in the upper right of window > Privacy and Security > Permissions…
  • Camera: open dialog, find this website, ‘Allow’
  • Microphone: open dialog, find this website, ‘Allow’

ANDROID

Chrome is recommended

  • Stacked dots menu icon > Settings > Site Settings… 
  • Camera: ‘Ask first’
  • Microphone: ‘Ask first’

Firefox

  • Settings App > Apps and App Permissions > Firefox > Permissions
  • Toggle on Camera and Microphone
  • Restart Firefox
DIGITAL CONSULTATIONS

If your state requires a digital consultation, you’re able to interact with one of our online licensed Doctors or Nurse Practitioners without an audio or video interaction. If you are in a state that allows for this type of interaction, you will be asked to answer a number of questions about your medical history online and a Doctor or Nurse Practitioner licensed in your state will review your responses to determine whether or not a medication is appropriate for you.

After completing checkout, you will be directed to select a Doctor or Nurse Practitioner from the available list to review your information. Our Doctors and Nurse Practitioners generally review your medical file within 24 hours. If necessary, they will follow up by email or phone to determine if a prescription is right for you.

PRESCRIPTION INFORMATION

HOW ARE PRESCRIPTIONS SENT TO THE PHARMACY? 

If your prescription is approved after the medical consultation, it is sent electronically to the pharmacy using HIPAA-compliant encrypted software.

DO I NEED AN EXISTING PRESCRIPTION TO PLACE AN ORDER? 

No, you do not need an existing prescription. One of our US-licensed Doctors or Nurse Practitioners will review your medical history to determine whether Somryst is appropriate for you. If you receive a prescription for Somryst, you’ll receive texts from PearConnect and Truepill Pharmacy walking you through the rest of the process 

MAY I COMPLETE A CONSULT FOR SOMEONE ELSE? 

No, the patient must complete the online diagnostic medical assessment. Our system collects a complete patient medical history for your Doctor or Nurse Practitioner to make a diagnosis and prescribe a treatment. We need to obtain this information directly from the patient.

PAYMENT & INSURANCE

WHAT FORM OF PAYMENT CAN I USE? 

We accept credit cards, debit cards, prepaid cards, health spending account (HSA) cards, and flexible spending account (FSA) cards.

WHAT WILL DISPLAY ON MY CREDIT CARD STATEMENT? 

SleepDocConsult or Bella Brands will appear on your credit card statement. If you have any questions please call 844-723-3103.

IS SOMRYST COVERED BY INSURANCE?

Not at the moment, but you can use your flexible spending account (FSA) or health spending account (HSA) to pay.

DO YOU ACCEPT FLEX SPENDING ACCOUNTS (FSA) OR HEALTH REIMBURSEMENT ARRANGEMENT (HSA) CARDS? 

Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payments.

IN WHICH STATES CAN I GET SOMRYST USING UPSCRIPT?

Somryst is available to any resident of the U.S. However, Upscript does not support telemedicine appointments in Washington, DC or North Carolina.

IN THE EVENT OF AN EMERGENCY

In case of a medical emergency, please contact your local Physician or hospital for immediate care. Do not rely on your online Doctor or Nurse Practitioner for emergency medical care.

PRIVACY

Your privacy is important to us. Prescriptions are sent electronically to the pharmacy using HIPAA-compliant encrypted software.